What is review solicitation? Review solicitation is developing a system to ask for reviews. Ideally, customers would just leave reviews for your countertop installation or fireplace services business. Unfortunately, leaving a review does take time. Additionally, some customers may be more motivated to [...]
What is review monitoring? Review monitoring is the process where you regularly check different review websites for new reviews about your carpet installation or refinishing services company. You should develop a system where you are checking and replying to any new reviews. You should [...]
Why track reviews? It is important to monitor how your reviews are doing for your cabinetry or home theater installation company. The best way to do this is to look at two metrics. The first is your total review score. This is typical something [...]
Claim or create review profiles The first step is to determine if a company review profile already exists for your flooring or home network installation company. This is done by searching for your business on the review website. If there is a profile, there [...]
What are review profiles? Many review websites allow the company to create or claim their review profile. Once verified, they have access to make change to the review profile like update company information and add additional information. They can also then reply to [...]
Introduction to customer service via reviews Reviews are the primary thing to be managed with reputation management. However, the actual management is a type of customer service. Review websites typically give a waterproofing or home automation company a chance to response to reviews. [...]
What is reputation management? Reputation management is how your company looks on the Internet based on reviews. There are a number of websites on the Internet like Yelp and Angie’s List which show reviews for businesses. Your gardener or solar installation business can develop [...]
Online reviews are very important for businesses doing tree services, decks and railings, fences and patio coverings. They are the new the "word-of-mouth" referrals. Potential customers seek out online reviews to help in making their purchasing decisions. So, how should you manage your online reviews? The first step is to [...]
All the digital marketing in the world won't help if your customer service is poor. You need to provide good customer service in your flooring business. The customer isn't always right but they still are the customer. If they have an issue with your product or service, work to try [...]
