Create a review response strategy

If you are in an industry that people leave reviews about your company, you need to have a review response strategy. A review response strategy helps you have a plan about what to do with both good and bad reviews.

Good reviews are the easiest to reply to. The customer was happy with your service or product. You might think you don’t need to respond to a good review but you should. A reply shows you care and want to thank the customer for their business.

Bad reviews definitely need a response. The customer wasn’t happy with your service or product. You need to try to resolve the issue if possible. If a resolution isn’t possible, a response should still be made to explain what you tried to do or why the situation occurred. Potential customers may see this review and wonder how you responded.

In summary, a review response strategy will help you craft a plan to response to both good and bad reviews.

By Matt Woicik|2021-07-23T16:05:48-07:00September 2nd, 2021|Categories: Marketing Tip|

About the Author: Matt Woicik

Matt created Digital Marketing Extreme. He is the owner of ML2 Solutions, a digital marketing agency. He helps businesses increase awareness and get more leads using digital marketing. New marketing methods are confusing, always changing and difficult to figure out. Matt helps to explain things and provide solutions with clear results.